KT
Kyle T
1 reviews | Active since May 2009
05 Oct 2020, 13:02
Vodacom - No formal closure of account
Good day,
I haven't had an active contract with Vodacom in more than a year and yet the account still appears active on all credit bureaus. Been shifted between departments to get a formal closure letter, so that I can send it to the various credit bureaus myself.
Please can you send me the account closure letter and update the info at the credit bureaus.
Regards
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
05 Oct 2020, 14:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Oct 2020, 14:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KT
Kyle T's updateReviewer Update
05 Oct 2020, 14:39Thank you. I'll wait for the call.
KT
Kyle T's update05 Oct 2020, 14:39
Reviewer Update
Thank you. I'll wait for the call.
KT
Kyle T's updateReviewer Update
09 Oct 2020, 13:12Good day, still haven't received a call from the relative department.
KT
Kyle T's update09 Oct 2020, 13:12
Reviewer Update
Good day, still haven't received a call from the relative department.
KT
Kyle T's updateReviewer Update
26 Jan 2021, 10:38Please be advised. Despite your reply. This request was never actioned. Information at Experian remains incorrect. Please can I request that the closure notice is sent to me and I'll sort it out. Please provide proof of your abovementioned claims.
KT
Kyle T's update26 Jan 2021, 10:38
Reviewer Update
Please be advised. Despite your reply. This request was never actioned. Information at Experian remains incorrect. Please can I request that the closure notice is sent to me and I'll sort it out. Please provide proof of your abovementioned claims.