Vodacom : no Fibre for 2 weeks , no assistance or communication , poor service

So almost 2 weeks ago I posted a review : https://www.hellopeter.com/vodacom/reviews/poor-service-from-vodacom-fibre-af0417b1d91c0a79d8f5c855a3a06e0a048ac3f8-***

Here I sit with no fibre and no feedback , not even a replacement for the internet like a LTE router,etc . I have been calling technicians myself from updates from Monday , they said they were working on my issue ,sent me pics even but came to my house 2 days later and had to trace my fibre ( apparently they were already working on my issue 2 days before ) the technician didn't know my address and I had to send him my location ..again note apparently they were already working on my issue 2 days before. Today I was told by the technician ( again I needed to call him ) that someone else would be working on the issue and he would send me his number ( again the customer must call these guys ?? ) The only calls I got from Vodacom this week was from the cancellation department as I stated in an email that if they cant fix please cancel..so they rather cancel my service than help me ? I received very little help with my initial review here , doubt I will have much joy with this 1