AK
Andre K
1 reviews | Active since Nov 2023
28 May 2024, 17:53
VODACOM NO FIBRE CUSTOMER SERVICES
After several Service Request logged from the 14th of May till date 28 May 2024 Vodacom fibre did not respond even after they set an apppintment for 14h00 on 28/05/2024 .the technician never pitched up. One cannot talk about any service as there is no service. Also this is bridging of contract. The turnover period is 48 hrs. This is now 14 days. I want this contract to be terminated so that l can get a reliable service provider.
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Replies (1)Vodacom's replyOfficial
29 May 2024, 08:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 May 2024, 08:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
