Vodacom - NO feedback on ***** report

Item: Vodacom
Rating: 1
Author: Elma C

I reported an account which was opened in my name with a ********** ID document, 7 months ago. Because of this I have a bad credit record now. Vodacom still did not stop the account. I have had NO feedback from their ***** Department after several inquiries on the progress of the investigation. Really bad service!!! Will have to get legal assistance now.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 May 2018, 11:09

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply08 May 2018, 11:09

Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Elma C's updateReviewer Update

11 May 2018, 09:41

Thank you for the feedback Vodacom, the issue was resolved.

Elma C's update11 May 2018, 09:41

Reviewer Update

Thank you for the feedback Vodacom, the issue was resolved.