Vodacom - No Feedback for Upgrade Deal

I went online on Black Friday to see upgrade deals on Vodacom and was pleasantly surprised to find the phone I wanted and contract was R759/month. I then ordered it online and Vodacom never came back to us so I phoned them only to be told that it didn't include the phone but only the airtime. The business consultant, Felicia Naidoo, then went online and saw the same deal on 2/12/2019 to confirm it was in fact correct. Since then she keeps telling me that back office hasn't got back to her regarding this deal. She now does not return my calls or emails. Please help!!!! I have screen shots of the deal as well as the email confirming my order.