Vodacom: NO FEEDBACK - error in the workflow

Good Afternoon Vodacom

Please explain to me how your online store works? Do you ask for the bank card details of the customer, take the payment and then never provide a service or product?

On the 3rd of December 2017 I purchased a Cellphone on the online Vodacom store (eshop division of Vodacom from what I learned). My payment was accepted and I received an order confirmation saying I can expect my purcahse delivered to me within 3 to 4 days. I am a very patient customer. It is the 8th of December 2017 and I currently have had absolutely NO feedback or follow up from ANY of the Vodacom agencies I have been directed. NO help from Customer Care, No reply to me "Eshopsupport" emails.

I have called 5 times this week and today my call was "escalated as urgent" with the after sales call centre team. I am very disappointed, especially as I currently also have a valid Contract with Vodacom. The Vodacom Call centre simply passes the blame onto their Eshop division. The Eshop division simply never responds.

Since escalation at 8:30 this morning (03/12/2017) I have still NOT RECEIVED ANY response - nor any response to my 4 Emails sent from Tuesday (05/12/2017) up till today.

What can I do?

Please Help???