1 reviews | Active since Dec 2020
Vodacom - NO FEEDBACK!
I have 2 contracts with Vodacom. I contacted Vodacom online to cancel my one contract and to apply for a new contract. The new contract is R50 cheaper than the one I wanted to cancel. I received wonderful assistance from the agent Nicolette Jacks. She was advised by G.J - (***) "The applicant flagged for an auto decline. Please apply after 60 days Regards: G.J" I logged an appeal stating that the new contract is less than the current one and provided proof that I have not missed a payment or paid late for years - the proof I provided was for 24 months. I requested an explanation - what was the reason for the decline? I was allowed to upgrade, but was not allowed to have the same deal on a new contract. My appeal was sent on 22 June 2022 - NOT A WORD FORM VODACOM YET!
It is very disappointing. I find this disrespectful, as I have been a loyal customer since 2004. I will definitely move to a new service provider once my iPhone contract is expired. I would prefer an option of a ZERO star?
A Vodacom consultant contacted me.
The consultant, Nicolette Jacks assisted me very professionally and was very helpful.
She followed up and contacted me again to update me.
I am satisfied and the matter is resolved.
Thank you for your feedback and assistance, this is what I expected from Vodacom in the first place.
My trust in Vodacom has been restored.
A Vodacom consultant contacted me.
The consultant, Nicolette Jacks assisted me very professionally and was very helpful.
She followed up and contacted me again to update me.
I am satisfied and the matter is resolved.
Thank you for your feedback and assistance, this is what I expected from Vodacom in the first place.
My trust in Vodacom has been restored.