JK
Johan K

1 reviews | Active since Mar 2009

28 May 2018, 14:10

Vodacom no feeback 2 years

I have been fighting a battle to get an invoice from Vodacom and a contract since 2016 that I signed up for telepathically.

I received an Iphone 6s and a Vodacom SIM. Moths later I skipped /missed a payment and was disconnected! I have been trying to get my contract and billing invoice from Vodacom for Over 2 years now!

So what the hell happened here?

I have yet another company that has send me legal notices and threats.

Vodacom still has not met my demands and I am still going to refuse to pay Vodacom until I get proof of what I have to pay Vodacom and need to speak to someone that will deal with me directly as a human!

2 years later and I still have not yet receive a call or a mail I have made hundreds of calls and sent mails to Vodacom to get my account information with no luck yet I am getting treats to pay money to Vodacom... with no proof! each legal entity has a different figure and when I do the calculations they do not end up being the same from each legal entity.

I refuse to pay until I get someone from Vocacom to show me an invoice and a billing breakdown since the day I signed up with Vodacom then we can talk about the payments, until them I will not pay a cent towards Vodacom as I have a legal right to pay for a service and when I can see!

I am also going to end up paying for services that I was unable to use after Vodacom disconnected me! That is unfair and I need this to be rectified or dealt with correctly and in a professional fashion!

I want to get my name off ITC and it has been a nightmare that Vodacom has kept me in! Vodacom is Freddy Krueger!

0
Replies (1)
Vodacom
Vodacom's reply28 May 2018, 14:46
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team