Vodacom no customercare

I ordered 2 x new S10 plus phones from vodacom business online on the 25 Feb 2019 after 2 weeks on 8 March I cancelled the upgrades due to the fact that the phones was never delivered. Ram couriers informed me that they had send the phones back since they could not contact me for delivery, the phone number they provided me with was not mine.

It is now the 24 March and as yet they have not reversed the upgrage despite the fact that the said 3 to 5 days for the reversal and numerous phone calls. Even asking for a supervisor at customer care is denied when you phone them and all they tell you is that they can do nothing.

I really think that Vodacom is becoming as useless as everything else when it comes to services and customer satisfaction. I do not believe that they really care about their customers and only see us as an income generaror.