SB
Sean B
1 reviews | Active since Sept 2020
10 Sept 2020, 19:12
Vodacom - No Customer Support
I have upgraded my account in early August and found that my account was downgraded by SMS I received the day after the "upgrade". This downgrade was never requested or agreed upon.
I have made numerous attempts to contact Vodacom Customer Care (send many emails, with auto responders saying someone will get back in 24 hours. It has been nearly a full Month !!!!!!
I did manage to speak to a consultant, I was told that there was an error and it will be rectified. I was on a unlimited call plan and now I am on a 500mins.. I have nearly spend the 500mins !!!!!
What can I say... Worst Customer Service.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
11 Sept 2020, 06:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Sept 2020, 06:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SB
Sean B's updateReviewer Update
15 Sept 2020, 19:54Dear Vodacom Consumer Website Team
5 Days later and still no response, that after I was told someone would be making contact right here. There is really, really no service. I am at a complete loss of words.
This must be a joke, right?
5 Days later and still no response, that after I was told someone would be making contact right here. There is really, really no service. I am at a complete loss of words.
This must be a joke, right?
SB
Sean B's update15 Sept 2020, 19:54
Reviewer Update
Dear Vodacom Consumer Website Team
5 Days later and still no response, that after I was told someone would be making contact right here. There is really, really no service. I am at a complete loss of words.
This must be a joke, right?
5 Days later and still no response, that after I was told someone would be making contact right here. There is really, really no service. I am at a complete loss of words.
This must be a joke, right?
Vodacom's replyOfficial
16 Sept 2020, 16:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that on the 10-09-2020 you have been in contact with the relevent department and was provided feedback that your account is managed by our Business Support Unit,
Kindly contact Business Department on *** (Free from a Vodacom number)or *** as they are best equipped to assist you in this regard. Regards Consumer Website Team
Kindly contact Business Department on *** (Free from a Vodacom number)or *** as they are best equipped to assist you in this regard. Regards Consumer Website Team
Vodacom's reply16 Sept 2020, 16:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that on the 10-09-2020 you have been in contact with the relevent department and was provided feedback that your account is managed by our Business Support Unit,
Kindly contact Business Department on *** (Free from a Vodacom number)or *** as they are best equipped to assist you in this regard. Regards Consumer Website Team
Kindly contact Business Department on *** (Free from a Vodacom number)or *** as they are best equipped to assist you in this regard. Regards Consumer Website Team
SB
Sean B's updateReviewer Update
07 Oct 2020, 11:45OK so now it is just about another month later and still, this has not been resolved. I pleaded, I cried, I kicked up a fuss .... nothing helps. There is just no end in sight.
This is still yet unresolved, anyone has advice for me as I now have to kick it up a gear, it is affecting my lively hood....?
This is still yet unresolved, anyone has advice for me as I now have to kick it up a gear, it is affecting my lively hood....?
SB
Sean B's update07 Oct 2020, 11:45
Reviewer Update
OK so now it is just about another month later and still, this has not been resolved. I pleaded, I cried, I kicked up a fuss .... nothing helps. There is just no end in sight.
This is still yet unresolved, anyone has advice for me as I now have to kick it up a gear, it is affecting my lively hood....?
This is still yet unresolved, anyone has advice for me as I now have to kick it up a gear, it is affecting my lively hood....?