Vodacom - No Customer ServiceI

Ordered an upgrade on-line. New phone was delivered on Monday, 29 April 2019. Phone was faulty. Logged a call with Vodacom on 30 April (As after sales closed at 17:00 on the Monday) and reported the faulty phone. I was guaranteed that I will receive the replacement phone on Thursday, 02 May, latest Friday, 03 May. Upon following up on the matter today, I was advised that the phone is still at the Vodacom warehouse, and they are not sure when the courier will collect. Unacceptable Vodacom!!! When will I receive my replacement phone?? By just blaming the courier, not customer service!!!! I was promised delivery this week still....