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1 reviews | Active since Jul 2017

17 Aug 2020, 15:49

Vodacom: no customer service or loyalty

I have been unable to upgrade as Vodacom refuses to finance me for a contract that is less than what I pay Vodacom now. I have been battling for 2 weeks to figure why I am not approved as the credit bureau states that I am eligible and that my credit is excellent and stable. I was advised by Vodacom social media team to email the acquisitions department with my ID and credit record to prove this. The department has never got back to me and it has been five days. Today the social media team contact me again to say that My portfolio has yet again not be increased but they have not provided me with information as to WHY and what documents they consult to cause their decisions. This is my right as a consumer to know this information. The social media team is not able to provide me with any reasons and the acquisitions department are silent on the issue. Customer service and loyalty is surely dead with Vodacom.

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Replies (2)
Vodacom
Vodacom's reply17 Aug 2020, 16:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update17 Aug 2020, 17:59
Reviewer Update
@vodacom Your social media department is then blatantly lying and this shows that you didn’t even read my review. I was told by them to email the Acquisitions department asking for a breakdown of WHY I was not approved for a P600 and what documents and credentials were consulted. This has not been provided. All the social media team told me was that I wasn’t approved for a P600 which is NOT what I asked for - I know you are refusing to increasing it which is stupid. You are slowly but surely losing my business and loyalty.