VODACOM - NO CUSTOMER SERVICE AS USUAL

HELLOPETR 10 SEPTEMBER 2019

I am traveling abroad for a year and a half, which necessitated me to change our Vodacom accounts before we left. I “upgraded” (that’s what they call it!) my wife’s contract on Vodacom’s (Herm**** Whale Coast Mall) advice from the R119 contract to a R49 contract, which gives her R65 airtime per month.

I also “migrated” my account (Smart M) on their advice to a ‘R49’ contract, at R65 per month. That would also give me R65 airtime per month. The reason why I had to migrate, is that it would allow me, upon my return to South Africa to change my contract to another contract.

How I further understood it, is that both accounts would in future be top-up accounts. I would check up that both have a positive balance in order for us to receive and send SMS’s while we are overseas.

According to invoices I’ve received since I left in January, I am still being charged for a Smart M account, so the account was never changed. My wife’s account was changed, but we are now being billed for R59, whereas I changed it to a R49 account.

I wrote to Corin Sauls in Herm**** twice, but she never acknowledges nor answer my mails. I then wrote to Vodacom three times on their website, but they also never rep****. In the mean time I am still being charged for a service that I do not use.

Vodacom’s service is shocking, in fact worse that any of the government departments that I have dealt with in the past few years; and that says a lot!

PLEASE NOTE: I AM NOT USING MY VODACOM SIM CARD REGULARLY OVERSEAS. I CAN BE CONTACTED ON MY EMAIL ADDRESS OR MY CROATIAN PHONE NUMBER, WHICH I WILL SUPPLY IF REQUESTED BY MAIL.