Vodacom no customer service

I've been struggling with Vodacom to rectify my account from June 2021. Till date my handset is repeatedly blocked. On the 2nd of June I received an sms to inform me that my cellphone cover was canceled. I followed up by sending back an sms stating that it was not canceled. With no response I called vodacom customer care who in turn transferred me to the Insurance department. Calls kept dropping and I had no luck. I then drove to a Vodacom store only to be told they can't assist me. I proceeded to insure my phone with another company. Late in June I received an sms stating that it was sent out by mistake. I again tried to contact the insurance department with no joy. In August my phone was cut off and I was told that it's my fault and I will have to pay the insurance. I stated to them I am insured and don't wish to be double insured. There's nothing we can do is their only response. Vodacom has opened my account each time after a couple days of fighting but now refuse to do it again. I have managed to remove the insure from September month but my phone will now only be unlocked once the overdue insurance is paid. Take note that I pay my full contract each month without having the joy of using my phone. Vodacom says its the insurance company and the insurance company says its Vodacom. This while I can't use my phone for business. Are we really only a number to you?