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Bev B
1 reviews | Active since Oct 2017
18 May 2020, 13:49
Vodacom - no customer service
Account paid 6 May 2020. Vodacom voice activated balance reflects Zero owing. Cannot do upgrade as systems says account is in arrears. Have been holding for 45 minutes and no customer service agent available. Requested call back but system not accepting request. Also trying to add another line to my other account as Vodacom says that I do not qualify for another line. Lydia also has taken 14 days and has still not sorted out the upgrade on my personal line
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Replies (2)
Vodacom's replyOfficial
18 May 2020, 14:17 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 May 2020, 14:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BB
Bev B's updateReviewer Update
27 May 2020, 12:02You are miss-informed! Nothing has been sorted out and I am more disgusted in Vodacom than before! Why have I not been contacted by some sort of manager?
BB
Bev B's update27 May 2020, 12:02
Reviewer Update
You are miss-informed! Nothing has been sorted out and I am more disgusted in Vodacom than before! Why have I not been contacted by some sort of manager?