vodacom no customer service!!!

I app**** for a new contract via vodacom online on mon 23 march,it was approved, i was told phone will be delivered next day, i only recieved it 3 days after on thursday. I was also told that my old no would be ported from cell c on wed 25 march, till today 30march it hasnt been done. I have spent huge amounts on prepaid airtime calling from cell c to vodac om to get it sorted, my one call i was on hold for 56 mins. I have had no positive assistance, apparently the after sales servive dept does not have team leaders,supervisors or managers to assist, the call was ended numerous times by the service centre half way through conversation. All i want is for my no to be ported and activated...am i realy asking too much? Today i even went to a vpodacom store and was told that thry couldnt help me, i have to sort out my issue via phone. I also sent numerous mails to customer care with no response? Obviously vodacvom does not need my R900 per mnth contract. Very disappointed!!!