1 reviews | Active since Feb 2013
Vodacom, no customer care
My number with Vodacom has been deleted due to inactivity while I was travelling abroad. Even though there is still airtime and data on the sim. I would understand if I had this number for one month prior to the inactivity on the sim, but this is not the case, I have used this number for 10+ years and all of my personal things are attached to this number. Vodacom consultants have merely brushed off my queries and states that nobody is able to assist in retrieving and/or re-generating said number. I have been a loyal customer of Vodacom since 2000 and now I am losing all faith in their service and customer care. Surely there should be some kind of system in place where customers are contacted before deleting their numbers. This is frustrating beyond note
I would like to know whether the airtime balance that was on my number that has been deleted will be returned to me.
You should really look at better ways to provide your services and making contact with customers before just deleting their number and not having a contingency plan available to reinstate or regenerate the number if in case the customer is travelling. I am truly dissatisfied and disappointed with your service.
I would like to know whether the airtime balance that was on my number that has been deleted will be returned to me.
You should really look at better ways to provide your services and making contact with customers before just deleting their number and not having a contingency plan available to reinstate or regenerate the number if in case the customer is travelling. I am truly dissatisfied and disappointed with your service.