1 reviews | Active since Sept 2016
VODACOM - NO CUSTOMER CARE! AND NOW I AM BEING HARRASSED!!!!!!!!!!!!!
<p>I despair with these people. I have been battling them since 10 August. This is my email to them this morning. DO NOT EVER SIGN A CONTRACT WITH VODACOM. They grew too big, too fast and they are bullies.</p> <p> </p> <p>"Dear customer care and collections</p> <p> </p> <p>And here we go again.</p> <p> </p> <p>Please can someone phone me BEFORE the end of the month to sort out this mess.</p> <p> </p> <p>FURTHER – I tried to log a complaint on Friday, I spent FORTY MINUTES on the phone, only to be told that my account was in arrears, and it was not possible.</p> <p> </p> <p>PLEASE NOTE : Someone is really ripping the ring on this because on Friday I received no less than TWENTY AUTOMATED CALLS about my account, most of which were DURING OFFICE HOURS. I was in the office with my company director, and THIS IS UNACCEPTABLE. IT IS HARRASSMENT AND YOU ARE PUTTING MY JOB IN JEOPARDY.</p> <p> </p> <p>Now, please, STOP THE AUTOMATED CALLS AND THE HARRASSMENT because YES, over 20 calls in 1 day is LUDICROUS especially when I am have been CONTINUOUSLY trying to sort this out with you!</p> <p> </p> <p>FOR THE LOVE OF ALL THAT IS HOLY, PLEASE HELP ME TO SORT THIS OUT!</p> <p> </p> <p>Kind regards</p> <p>Allyson"</p> <p> </p> <p>I HAVE NO WORDS, I JUST SHAKE MY HEAD IN DESPAIR AND DISBELIEF!!!!!!!!!!!!!!!!!!</p> <p> </p>
Aaaarrgggghhhhhhhhhhhhhhhhhh - and this is the response that I get from their accounts to my email :
Not read: FW: FW: Vodacom Customer Care Reply - Authentication Response ***~NQQG
True story. Have you ever??????????????????????
Aaaarrgggghhhhhhhhhhhhhhhhhh - and this is the response that I get from their accounts to my email :
Not read: FW: FW: Vodacom Customer Care Reply - Authentication Response ***~NQQG
True story. Have you ever??????????????????????
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
