jJ
jamally J

1 reviews | Active since Sept 2016

26 Sept 2016, 08:34

VODACOM - NO CUSTOMER CARE! AND NOW I AM BEING HARRASSED!!!!!!!!!!!!!

<p>I despair with these people. I have been battling them since 10 August. This is my email to them this morning. DO NOT EVER SIGN A CONTRACT WITH VODACOM. They grew too big, too fast and they are bullies.</p> <p> </p> <p>"Dear customer care and collections</p> <p> </p> <p>And here we go again.</p> <p> </p> <p>Please can someone phone me BEFORE the end of the month to sort out this mess.</p> <p> </p> <p>FURTHER – I tried to log a complaint on Friday, I spent FORTY MINUTES on the phone, only to be told that my account was in arrears, and it was not possible.</p> <p> </p> <p>PLEASE NOTE : Someone is really ripping the ring on this because on Friday I received no less than TWENTY AUTOMATED CALLS about my account, most of which were DURING OFFICE HOURS. I was in the office with my company director, and THIS IS UNACCEPTABLE. IT IS HARRASSMENT AND YOU ARE PUTTING MY JOB IN JEOPARDY.</p> <p> </p> <p>Now, please, STOP THE AUTOMATED CALLS AND THE HARRASSMENT because YES, over 20 calls in 1 day is LUDICROUS especially when I am have been CONTINUOUSLY trying to sort this out with you!</p> <p> </p> <p>FOR THE LOVE OF ALL THAT IS HOLY, PLEASE HELP ME TO SORT THIS OUT!</p> <p> </p> <p>Kind regards</p> <p>Allyson"</p> <p> </p> <p>I HAVE NO WORDS, I JUST SHAKE MY HEAD IN DESPAIR AND DISBELIEF!!!!!!!!!!!!!!!!!!</p> <p> </p>

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Replies (2)
jJ
jamally J's update26 Sept 2016, 08:37
Reviewer Update

Aaaarrgggghhhhhhhhhhhhhhhhhh - and this is the response that I get from their accounts to my email :

Not read: FW: FW: Vodacom Customer Care Reply - Authentication Response ***~NQQG

True story. Have you ever??????????????????????

Vodacom
Vodacom's reply26 Sept 2016, 10:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team