1 reviews | Active since Jul 2018
Vodacom NO-Customer care.
Very Poor customer Care! Tried to upgrade a contract, phoned thrice and after the fourth phone call they upgraded to the wrong package, apparently the package that I wanted was no longer available at the time of the fourth call. After trying to cancel the contract they all of a sudden are able to upgrade to the package I wanted. It is still unresolved and am waiting to see after another month if they upgraded the contract and to which package. And then I have to give 30 day notice if I want to cancel the contract!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
