ZT
Zelna T

1 reviews | Active since Jul 2018

09 Jul 2018, 09:30

Vodacom NO-Customer care.

Very Poor customer Care! Tried to upgrade a contract, phoned thrice and after the fourth phone call they upgraded to the wrong package, apparently the package that I wanted was no longer available at the time of the fourth call. After trying to cancel the contract they all of a sudden are able to upgrade to the package I wanted. It is still unresolved and am waiting to see after another month if they upgraded the contract and to which package. And then I have to give 30 day notice if I want to cancel the contract!

0
Replies (3)
Vodacom
Vodacom's reply09 Jul 2018, 10:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

ZT
Zelna T's update16 Jul 2018, 09:26
Reviewer Update
Vodacom phoned me to ask about my complaint on Hellopeter. They send me a sms saying they will get back to me soon. I am still waiting for them to do the upgrade or cancel the contract. Still waiting..........
ZT
Zelna T's update02 Aug 2018, 10:35
Reviewer Update
Finally, after several calls from them and by me, Vodacom upgraded my number. Thanks to Hello Peter I got some customer service from Vodacom.