Vodacom no consideration for their customers

I want to get a contract with Vodacom. I went on Sat, with my small baby, to the Blue Route Mall in Cape Town, to apply with all the documents requested. They told me they were going to call me, to confirm my application, in 6-8 hours (including the next day, Sunday), but nobody did. So I went with my 6 month old baby AGAIN on Monday, I made the queue and another person told me they now need my contract (which is not a problem, but it would've been nice somebody called me to let me know), so I got it and bring it at the next day Tuesday. Again \we will call you in 6 hours"";15/12/10 20:08;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;916176;690217;27;2;0;0;0;0;2;NULL;NULL;NULL;15/12/03 12:08;15/12/10 10:19;no response;7,71E+12;;;Some of my luggage was ****** on flight and some baggage damaged. I asked for a lettervfrom emirates that they are not going to contribute to the claim as they told me on arrival at bangkok airport. They gave me a paper that they would contribute to the damaged baggage. I also sent emails. I have had no response and hence cannot claim from my travellers insurance.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;887621;711392;18;2;0;0;0;0;2;NULL;NULL;NULL;15/12/10 12:12;15/12/10 10:20;bad service;8,80E+12;The admin lady from number ***;***;I was surprised to hear they switched off my light as I pay my account on the 15th of every month, Now they tell me that because is December and people are going on leave I had to pay earlier. Well they insist they sent me a message . My screen is broken how was I suppose to see? And to worsen the situation they want an extra 410 for reconnection. This people think we always have money lying around? I am honestly not impressed;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;927667;771557;13;2;0;0;0;0;2;NULL;NULL;NULL;15/12/10 12:14;15/12/10 10:24;poo;8,00E+12;chris selota/lee naidoo;***;Sales consultant-I The sales consultan who assisted was rather unprofessional , his tardiness was fruatrating and he barely reverted. I felt that I had to follow up on most ocacsions and that I wasn't taken seriously and begged for a service which should have been given to me as a customer .He promised me R30 000 gurantee for my trade in, I only got R9000.00 which I was only told whilst signing for the car . the communication was appalling. I now find myself in quite a fix financially. I received my car , there are faults with the car no mats which as per the sales consultant is a standard part of buying the car, the bonnet holder is broken and there is no handle for the jack.lee naidoo finance Finance lady I tought that the Cmh lifestyle package was free, when I got home I realized there was a charge. I emailed requesting an explanation, her response was I quote\ there are people in my office and they havent left therefore I did not return your call\"" I followed up again hoping for an explanation "