Vodacom no connection

<p>My cell contract expired end of March 2017. We wanted to have pay as you go in future.</p> <p>31 March 2017 I cancelled it and talked with Yvonne on ********** . She recommended a "special of R139 p.m. that includes 200 min airtime and 500 MB data. Yesterday we heard that such a special did not exist. Our telephone call was recorded.</p> <p>The first statement we received last week, was for R344.10.</p> <p>We paid it Yesterday 15 May 2017.</p> <p>The telephone was already disconnected for two days.</p> <p>T****nce Hlatswane (ref 635634) referred us to the solutions dept.</p> <p>We spoke with Sarah. (Ref 1- ********** ********** ) and she said the wrong statement will be corrected and the cellphone will be connected within 6 hours. Sarah told us that in future the statement will only be R139.00 p.m, after she had listened to the recording, because it was the fault of Vodacom.</p> <p>Nothing happened.</p> <p>Today we spoke with Willie (he doesn't want to give his surname) and said we will be connected within 5 days.!!!!!</p> <p>How bad can service be when it is not your fault but the fault of the service provider?</p>