Vodacom, No concern for distressed customers!

I'm appalled at how Vodacom treats their customers! I've been a loyal customer for years with Vodacom and this is not the first bad review that I'm writing about them. I currently have a ***** case with my bank... I've recently (2 days ago actually) found out that someone is using my card and I urgently had to move my salary to another account. I called Vodacom to change my banking details where they can debit the money from. They told me that they've already sent the request to the bank, I think the request was sent yesterday. I told them I'll do an EFT and that there won't be any money in that account, even now my account is on a negative balance, because of this *********. I told them I will do an EFT on Monday, the dare they are supposed to debit from, they said I can but they'll charge me a penalty of R188.70 because they'll still debit the account, although I'm telling them that they won't find any money in the account. I'm advising them of this, it's not as if I just kept quiet and decided not to pay. This is ****************! So I have to pay close to R200 for a penalty because I won't have money in my account since I've been de*****ed??? I'm not happy! Vodacom clearly doesn't care about their customers, I'm in distress! I've been inconvenienced. They are clearly only about money and robbing people.