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Marilize P

1 reviews | Active since Dec 2021

25 Oct 2023, 09:29

Vodacom no comunication

nobody there answers emails or gets back to you via phone . I have just had a nightmare experience with them. You may think it is sorted out with one department then you find out nothing has been done

0
Replies (3)
Vodacom
Vodacom's reply25 Oct 2023, 10:10
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply25 Oct 2023, 10:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have chatted to the Collections Division who advised accordingly. Regards Consumer Website Team

Best regards,

MP
Marilize P's update25 Oct 2023, 11:09
Reviewer Update
I would appreciate a call from vodacom and also how to contact them via e-mail for when we are out of the country