Vodacom No complaints department

I have been I loyal vodacom customer for years now and never had a problem with them but lately I can't say that I have been receiving the service that I need from my service provider. It started in October when I received a call from vodacom sales department regarding a home router. I was told the router is uncapped just to find out that it was capped on 200 gig and when I complained I was told that I could send the device back but it's not so easy as just sending it back is it? So at the end of the day I was stuck with a contract for 3 years. Match this year I was watching YouTube and my internet just stopped I thought my data was done like before.i bought new data and still the internet was off. I called client care and at the end they could not assist me. I had to go to a vodacom store. I went to the vodacom store near me and they made me do a Sim swap as they believed it could be the sim card that is not working. Great waited for the sim swop to be finished bare in mind I had to pay and only had the device for about 7 months.after the sim swop was successfull I tries again and I still did not work. I had to go back then I was advised that they need to send my router to vodacom repairs. Great router is currently at vodacom repairs. Today is the 9th of April and still don't have a working device. Since the vodacom store could not borrow me I lend router I was stuck with no wifi but my debit order gets collected with no problem. I was very lucky to have a friend that had a spare one. Great for me right. Absolutely not.I have tried to send complaints but was told multiple times vodacom does not have a complaint department and I just have to wait it out.no guys this is not it. Where in the world can you treat your customers like that. No compensation. Just sorry. The vodacom store consultant literally said it's because you took it online and not in the store. WOW great service.