VODACOM NO COMPASSION TO DECEASED FAMILY AND SUSPEND LINE WITHOUT REASON

My husband passed away 13 December 2020. I called Vodacom to sort out his contract they told me I gave to pay approximately R36k or alternatively transfer it to my name. I opted for the latter. To date after numerous emails and visiting the store, completing all relevant documents and aubmit supporting documents the account is suspended without reason (I still pay it monthly). When I called again today the *** number is not taking calls *** cannot help me because they cannot see why the line is suspended. Nearly 3 months (and I paid) I have no use of ***. I want a credit and have it sorted within 24hours.