Vodacom - No come back service and client satisfaction.
Dear Sirs, We are currently having intermittent services on fibre for the last 3 to 4 weeks. The technicians were sent to our offices and advised that a new router will be installed by Vodacom. To date there is no feedback or response from Vodacom in this regard. Please can we get a technician to our premises to have the router replaced immediately. We are having down time and staff issues due to the non response from Vodacom.
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Vodacom's replyOfficial
03 Feb 2020, 16:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Feb 2020, 16:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team