mF
martin F

1 reviews | Active since Jul 2016

14 Jul 2016, 21:27

vodacom.... no clue

<p>So i upgrade a new 2 year contract and new phone from a vodacom call centre 3 days ago(monday). Then today i make the mistake to try and find out when the phone will be delivered..... o my soul!!! After spending countless hours on the phone and being passes around from ons consultant to the other.... with 4 promising to phone me back once they find the right dept to speak to i gave up. My battery and my phones battery was eventualy empty. I have never experienced such bad service where no one( think i spoke to 8 agents) knows what the hell is going on or how their systrm works. </p>

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Replies (1)
Vodacom
Vodacom's reply15 Jul 2016, 04:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team