VODACOM = NO CLIENT SERVICE

VODACOM = NO SERVICE. I tried now for two weeks to contact Vodacom in order to cancel my Data Contract due to no/poor reception. No internet and slow or no lock on. The situation is getting worse as load shedding increases! I renewed my contract in December but lost data due to download time and speed. Vodacom tried everything, which I appreciate, to boost the signal but to no avail. Vodacom then suggest that I increase my data in order to increase successful down load time. This was done but the problem was not solved! To download a WhatsApp I must walk outside of my house and it takes minutes to down load as well as poor and breaking up WhatsApp phone calls. After days of battling to get through to Vodacom due to high volumes of phone calls (Complaints??) I got through and was past on from one helper to the other for two weeks now and eventually got a reference number to cancel my contract without been penalized but were cut off! I since try telephonic contact but it is impossible to get through. I then complained to customer care many times and ID, Bank and date of debit order were requested and supp**** by me. I complained again and again to Vodacom Customer care, but they refuse to answer me and choose to ignore me! I emailed you and Vodacom yesterday and warned that I will write to Hello Peter if they do not answer me , which Vodacom did not do and is still not answering or phone back as promised. I was promised on 20/8/22 that my contract would end on 22/8/22. Still no confirmation! In the process of cancelling I was offered a new cell phone contract which I will receive on 22/8/22. That did not happen either and was delivered 23/8/22, without a phone charger, so I cannot use the phone or contract either!! (EXCELLENT SERVICE!!!!!!??????)