Vodacom - NO client service

The following numbers were data contracts (close contracts) from 2015, I paid about R45 for 500mb: ********** **********

I contacted the Vodacom call centre on 19April’17 to cancel the contracts, however the lady in Retentions did a sterling job to convince me to upgrade to the 1gb deal for R45 (no device), for both numbers. I agreed to it.

Since then, both numbers data were used as and when it becomes available. In December’17 I got a bill of R1 364.89 and January’18 an amount of R 2440.84 for ********** . I called the call centre and logged the query Ref: S4-04F2X-XU850 on 31 December’17. I was informed by the call centre agent that the ********** number is an open contract. I requested a copy of the conversation (upgrade), because I never agreed to changing any conditions of the contracts. Also, this was processed on the same day, but the number ********** remained a close contract. Up to now, this is still pending. I also logged another query around the same time, Ref: S4-VZ22K-KLJ0P to migrate ********** to a close contract. Apparently, this can’t be done after the first query is resolved.

Currently, the following number ********** that is also linked to my profile, and the other two numbers as well have been suspended, because of the outstanding balance of R 3 815.77. I continued to pay the monthly subscription up to date, as advised by one of the agents. The agent cancelled the debit order and advised that I pay the monthly subscription to keep the lines active.

I need someone who can help me to resolve this matter as I never agreed to an open line for ********** – this is the number that is responsible for the R 3 815.77 balance.

The person responsible for the investigation is *****do Mkhithika.

We are going in for 4 months now and this investigation is still pending. This is unbelievable and I am passed the anger and frustration. All I want now is for this to be resolved as soon as possible.

Thank you in advance.

Regards, Baden Pietersen ********** 973