RD
Ralph D
1 reviews | Active since Jul 2010
05 Oct 2022, 11:51
VODACOM "NO CARE" THE ULTIMATE ******* AND CONTRACT BREAKER.
Vodacom changes contracts at the expense of their customers and when queried does not resolve the issues you get the run around and as admitted by one of the consultants (ON RECORD) THAT THEY ARE MISLEADING THEIR CUSTOMERS AND BY DEFAULT *****ING FROM THEM. They then accused me of lying and refused to cancel contracts which they have, PROBABLY DELIBERATELY, reneged upon. Apart from having the phone thrown down in my ear, none of what they promised "escalations" ever happened and I am constantly being "transferred to the relevant department" going round and round in circles FOR THE PAST YEAR+. VODACOM HAS 24 HOURS TO CONTACT ME WITH A RESOLUTION OR I TAKE MATTERS IN MY OWN HANDS!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
05 Oct 2022, 11:59 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Oct 2022, 11:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RD
Ralph D's updateReviewer Update
27 Dec 2023, 15:23****s!!!!!!!!
RD
Ralph D's update27 Dec 2023, 15:23
Reviewer Update
****s!!!!!!!!
