Vodacom no business service

Vodacom here is my current situation, firstly your corporate service is non-existent, we sent in an iPhone for repairs (ticket no EC-1EEI-2PXQIU) just to realize that someone on your side forgot to activate the insurance, it is now expected that we must pay R 7500 to have the device repaired , either for the repair or as a backdate on the insurance premium. This is unacceptable , our company cannot be held liable for someone not doing their job at your end. Our order clearly states that insurance should be added. Issue 2, a new contract (ticket no EC-1EEH-28KZ2O) was requested. The device was delivered before vetting was done, the port and activation process started and then stopped. This user has been without a working number since last week. Our account manager refuses to give me the escalation details. I will continue to post until this is resolved.