Vodacom no assixtance double billing

<p>About a month ago we had a problem upgrading our Vodacom Contract.</p> <p>As they have changed their system.</p> <p> </p> <p>The new Contract we took was R179 x 24 for a Flexi U choose 200.</p> <p> </p> <p>Yesterday they deduct R430 from our account.</p> <p>R 70 for a once of screen fee. Which we never signed for.</p> <p>And 2 X R179 for the monthly fee.</p> <p> </p> <p>So I phone customer care. They say phone 1946 accounts department.</p> <p>I phone them. Lady says wrong division and puts me through to correct accounts.</p> <p> </p> <p>This guy tells me he can see the double deduction. But its not their fault. I must speak to people at 1959 upgrades.</p> <p> </p> <p>HE puts me through. Lady that assist tells me I must just hold on she wants to check something with Customer Care. She leaves me on hold for 22Minutes ????????</p> <p>I had to put down as my boss gets upset. And this is unprofessional from Vodacom.</p> <p> </p> <p>I phone back. This guy say she will quickly look and puts me in 111 phone line????</p> <p> </p> <p>Can someone at Vodacom please assist me. You have *******ly deducted the monthly fee twice.</p> <p>Your accounts Department says they cant assist its upgrades.</p> <p> </p> <p>Upgrades dont help just puts me on hold gor +20min and diverts calls.</p> <p> </p> <p>This is unprofessional and *********.</p> <p> </p> <p>But if I refuse to pay next month. They will legally chase me.</p> <p>But they can do what they want.</p> <p> </p> <p>Please contact me Vodacom.</p>