TN
Thane N

1 reviews | Active since Nov 2017

24 Feb 2018, 11:09

Vodacom: No assistance with *****

I trust all is well with you today. My name is Thane van Niekerk, I wish to report ***** that has taken place on my name with regards to the number +2 ********** 602. I received an sms stating that I ordered an upgrade. Reference number: 1- ********** ********** . I am unable to find an email contact on the internet, which is shocking. I wish to state in this email I did not order this upgrade and want to cancel this contract as there is a month or two left on it. This is the second time this has happened with this person involved and I do not want further complications. This incident accurred at your Capegate branch in Cape Town. The documents where sign my a lady named Ms. Remolia Schultz and not me.

0
Replies (2)
Vodacom
Vodacom's reply25 Feb 2018, 20:58
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Mar 2018, 17:11
Official

Good Day Thane van Niekerk

Thank you for taking the time to voice your enquiry. Kindly respond to the two email sent with the details requested.

Regards
Randall