Vodacom - No assistance to a 25+ years client!!!

<p>I am a Vodacom customer for 25+ years. On 16 June 2017 I did a sim swop on my data line, nr ********** 240 - the next day it was still not connected, although my old sim was already disconnected. The agent told me on 17 June 2017 that just after the sim swop was done, THE SYSTEM accidently or automatically put a *****-key (hold) on my line. I have ever since been trying to get Vodacom to unblock or remove this ********** activity on my account, but without any success. By the time I did the sim swop, I had 9,6GB of data of which 4,6GB expired at the end of June, as I couldn't use it because my line was inactive due to Vodacom's fault. I spend my days on the phone and every time I get the same story - we will request unblocking of your line and this never happens. I am so very frustrated, as I now have 10GB of data of which 5GB will also expire at the end of July (June's 5GB) if I don't use it. It is now almost a full month since this problem occured. It is unacceptable that the agents keep on telling me that they are not allowed to give me a contact person or number where I can phone directly. I need this matter to be addressed ASAP. In the mean while, I have been purchasing data on my main number - They should refund or credit my account with all the data I lost because of their neglect to sort this problem out.</p> <p>Please help!!!</p>