VODACOM NO ASSISTANCE CONTRACT CANCELLATION

Called Vodacom over a month now, still awaiting assistance with regards to my contract, they had taken the unlimited data away and made it a limited contract, was emailed to say the contract can be cancelled as they have changed the terms, conveniently have till the end of April but Vodacom is not assisting to cancel, Wrote the first review on hellopeter, their reply is TO call THE saves team (THEY CANT SAVE ANYTHING AS THEY CANT HELP THE CUSTOMER), called multiple times, last call on 14/04/23 the call centre agent says that it will be escalated to a manager and that I will receive a ref number, STILL WAITING SINCE THEN, NOTHING HAS BEEN DONE, I EXPECT A RESOLUTION TO THIS IMMEDIATELY, CALL CENTRE IS VERY QUICK TO SAY QUERY WILL BE ATTENDED TO BUT IS NOT ATTENDED TO. TIME IS RUNNING OUT VODACOM THINKS THEY CAN TAKE CUSTOMERS FOR A RIDE WHEN THEY MESS UP, IF THEY COULDNT KEEP THE UNLIMITED DEAL WHY OFFER IT IN THE FIRST PLACE, NOW WHEN ITS TIME TO CANCEL NO HELP IS GIVEN EVEN THOUGH THEY HAVE OFFERED IT.