Vodacom, no answer!!

Item: Vodacom
Rating: 1
Author: Stefanus L

They dont deserve a star, they are a bunch of *****s, My monthly payment are R745, suddenly with out any notice it jump to R900, my payment did not go through. Then you put my account on hold and still you cannot talk to nobody!!! You can phone, write emails, "they will contact you in 24 hours" haha. Not in SA!!!! You are useless

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Oct 2021, 11:26

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply23 Oct 2021, 11:26

Official

Best regards,

Vodacom's replyOfficial

25 Oct 2021, 15:26

Dear Stef**** Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have processed the credit and it will reflect by tomorrow on your Vodacom account.
Have a nice day further. Regards Consumer Website Team

Best regards,

Vodacom's reply25 Oct 2021, 15:26

Official

Best regards,

Vodacom, no answer!!

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