VODACOM, NO AFTER SALES SERVICE

Morning

I have 3 contracts with Vodacom for the past 12 years plus, I did an upgrade on *** , I received the phone 3 days later, I thought wow great service, two weeks later I had to send the device back as it was faulty, I waited approximately 14 days without any notification from Vodacom if the device were received, I then phoned Vodacom and they advised me that the device have been received and that the upgrade were cancelled, nobody informed me of the cancellation, I then had to do a new upgrade, in the interm I also did a upgrade on ***, I waited 10 - 12 days for the delivery, I then gave my device to my son to use while I was waiting for the new device on *** which never arrived untill next week as the original upgrade were cancelled without notification.

My device on *** is also faulty,same trouble as device on *** the finger print scanner and the charger is not working.

I received the new device on *** a week ago, I have tried to get hold of Vodacom since last week, I was cut off numerous times without anybody that took the initiative or trouble to call me back ***. I called 082 135 numerous times and were cut off and got the message that number is not registered on the network.

New device on *** is still sealed in the box that it was delivered to me last week, I however don't want the device as both devices had the same defect, if the same defect is detected on two exactly same devices I am not interessted in keeping the device, if it can't last 2 weeks, how will it last for 3 years??

I want both devices collected, I will then do new upgrades on differant devices

After doing the review on Hello Peter, Vodacom advised that they will contact me, Vodacom has not contacted me and it is now another week.

Very unhappy customer Melanie Meyer