Vodacom, no accountability taken for not following instructions

My 3rd review 2 vodacom...please take ACCOUNTABILITY for your actions, I don't c y I should suffer the consequences for someone at vodacom not doing their job right

I conveniently received these smsS but no accountability whatsoever from vodacom apart from passing the responsibility to me to Pau

Dear Vodacom Customer. Your service ticket with reference number EC-1TU9-1ISA03 has been closed. Thank you Vodacom.

Dear Vodacom Customer. Your service ticket with reference number EC-1TUD-2QNVNJ has been closed. Thank you Vodacom.

Surely something can be arranged