Vodacom nightmare service - Nelson Mandela Square

Vodacom Nelson Mandela Square : What an absolute nightmare I’ve had trying to get my eSIM registered after upgrading to the iPhone 17 Air. It’s been two weeks since I got the phone, and I still can’t use it.

I’ve been to this store four times, wasting time and petrol, yet I’m still left with no solution. There’s one gentleman in particular who was completely unbothered and even told me he doesn’t want to waste his time if it’s not a new sale unbelievable!

The only person who has genuinely tried to help is Philisiwe. She’s been patient, kind, and has gone above and beyond to assist me and I truly appreciate her efforts. But unfortunately, one helpful person can’t make up for a system that clearly isn’t working.

Whether it’s a lack of proper training, outdated systems, or just poor service culture, something is seriously wrong here. Even when I called customer care, one lady flat-out told me she couldn’t help me and when I asked why, she just went quiet.

Vodacom, this is unacceptable. For such a major network, your service especially for something as simple as eSIM activation is *******