VODACOM NIGHTMARE

The worse and I mean worst contract ever .. took a 2 year cellphone contract iPhone 8 Plus , after 6 months phone went dead and got the middle finger from Vodacom wanting me to pay R8000 for a new handset even though it was confirmed a manufacturing fault. The nightmare continued - I called in advance to cancel my contract ending end of April , which I did twice .. to which I received telephonic confirmation that the lady I initially spoke to DID not put the cancellation through .. Vodacom continued debiting and I kept calling and got told it would be cancelled. I advised the people I spoke to that I cannot afford to keep being debited and would reverse the charges with my bank. Now after so many calls - I have to stress the total INCOMPETENCE of these people Vodacom have working in cancellations and collections. They are unhelpful and lie just to get you off the phone and still ask to complete surveys. Now end of July I’m sitting with my line cut .. yip they cut my line due to arrears of R610.00 which shouldn’t be there as I cancelled in April but no one wants to take responsibility and get this sorted out. The last gentleman I spoke to “LEEROY MBASERA” said he would escalate this with his team leader and have the call recordings listened to and get back to me .. that was the 24th of July - still waiting ? So I call back today and speak to LESEGO MALEKA - who says that I’m in arrears and there’s no notes to back up all the calls Iv made ... I’m so stressed out by all this and she refers me to a vodashop , who by the way doesn’t deal with cancellations - u have to call in ... Iv just about reached boiling point and I’m gonna seek legal action because it’s been 3 months since my contract ended , due to Vodacom’s representative not doing her job they are harassing me for arrears that should not exist and their staff should be packing bags in shoprite not dealing with customers because they are all *********** and unhelpful. Acc I***