CC
Cailean C
1 reviews | Active since Aug 2020
09 Sept 2020, 09:34
VODACOM NIGHTMARE CONTINUES
Its'been a battle of months trying to cancel my VODACOM contract. I've done a review on them previously and they have promised to get back to me but have not done so! I WILL NOT RECOMMEND VODACOM TO ANYONE! Their service is completely terrible!
I received a letter of notification telling me that I owe them money. This is after cancelling in March, them still debiting my account up until June when I called in and told them that I am putting a stop to the debits as I have cancelled the account and the agent confirmed. On my credit report it shows I am in arrears with them when in fact they owe me money. Sent them an e-mail 3 days ago and still no response.
I am trying to resolve this matter but no response or effort from Vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
09 Sept 2020, 10:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Sept 2020, 10:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Sept 2020, 17:43 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, i have advised you accordingly with regards to your query. Kindly note I have also requested for a credit due too the late cancellation. Your reference number is ***. Once the credit reflect will be processed the cancellation as requested.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Sept 2020, 17:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, i have advised you accordingly with regards to your query. Kindly note I have also requested for a credit due too the late cancellation. Your reference number is ***. Once the credit reflect will be processed the cancellation as requested.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Sept 2020, 12:44Dear Customer,
I hope you well and safe. Kindly be advised that we have processed the cancellation successfully. Your reference number is ***.
Thank you for your patience in thus regard and have a lovely day further. Regards Consumer Website Team
I hope you well and safe. Kindly be advised that we have processed the cancellation successfully. Your reference number is ***.
Thank you for your patience in thus regard and have a lovely day further. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Sept 2020, 12:44
Official
Dear Customer,
I hope you well and safe. Kindly be advised that we have processed the cancellation successfully. Your reference number is ***.
Thank you for your patience in thus regard and have a lovely day further. Regards Consumer Website Team
I hope you well and safe. Kindly be advised that we have processed the cancellation successfully. Your reference number is ***.
Thank you for your patience in thus regard and have a lovely day further. Regards Consumer Website Team
Best regards,