VODACOM NIGHTMARE

Subject: Urgent — Vodacom billing nightmare, wrongful arrears and disconnected line (need help)

Review: I upgraded my Vodacom contract early this year. My expected total bill is about R4,000. Last month I received an SMS saying my account was R3,000 in arrears. I paid R4,000 on 15 May. On 26 May my line was disconnected and I was told I owed another R2,000. I paid another R4,000 on 26 May and my line was reinstated. Today (8 June) I received another SMS saying my line is now R8,000 in arrears.

When I phoned Vodacom I discovered four additional lines are connected to my contract that I requested to cancel last year. The amounts still do not add up to R8,000 every two weeks. I repeatedly struggle to get help: Vodashop staff say they cannot cancel contracts and must be handled by the Vodacom cancellation centre. I am continuously transferred between agents with no resolution. There is no way I can pay R16,000 a month and this is causing severe stress and disruption.

What I want Vodacom to do: - Immediately provide a full, itemised billing statement for this contract (show charges, payments, dates, and all connected lines) from the upgrade date to today. - Immediately cancel and remove any lines I previously requested to cancel last year, if they are still active. - Remove any incorrect arrears and credit my account for the duplicate/erroneous charges. - Confirm reinstatement of my line with no further wrongful disconnections. - Assign a single, named case manager who will handle this until fully resolved.

If this is not resolved urgently I will pursue legal action and escalate through regulators and complaint platforms.

Contact: Andre or Caren on ***

I expect a response within 48 hours.