Vodacom Nightmare, Breach of own terms and Conditions!

I really really thought Telkom was bad. Vodacom is even worse it's been months and my issues are still unresolved. Second complaint and I guess I'll get a call from an agent that will lick my ass again! Reference number: 1- ********** ********** still unresolved. Ref number 1- ********** ********** has been closed, but still unresolved. So what has to be done to sort my issues out. Vodacom are ******* their customer service is pathetic and you can't get anywhere! So what does one have to do to sort this out! Does this have to become a legal battle! I feel sorry for the manager at my nearest branch because I'm not leaving there till this **** is sorted out. Still debiting money from my account with no more contract or device and over R13K balance for balance of contract that was returned within 14 days because Vodacom are sponsoring the word with ****** money!!!!!