VODACOM NIGHTMARE

On 12/11/17 I took a Vodacom mobile contract for my mum. On the 20/11/17 my account was debited for the first payment. For several months now I have been trying to cancel this contract. Firstly I was given incorrect information about the expiry date of the contract and when i disputed this with the agent, I was asked to go sort it out at the store. when i did finally manage to reach the cancellation department, I had to deal with an incredibly rude consultant who was annoyed that I refused to agree to accept a new deal and insisted I provide a reason why which was clearly because "I DONT WANT IT". I finally managed to get the cancellation confirmed, or so I thought, Also, despite my having proof of the debit order payment on my account, the consultant insisted that all contracts begin one month late so I owe one month longer. Now I find out that I am still being charged as the cancellation order was logged but not submitted and nobody can provide a reason why as they cannot answer for the consultant. Vodacom are *******. I had contacted them again and was reassured that the order would be processed immediately and I would receive an sms. I have not received any communication from them and I have tried to contact them about 20 times today and after being on hold for 15 minutes at a time, the call just disconnects.

This is by far the worst service provider I have had the misfortune to deal with and it is a nightmare that does not want to end. I simply cannot seem to be rid of them.