AS
Alec S

1 reviews | Active since Mar 2021

12 Jan 2022, 13:45

Vodacom nightmare!

Absolutely disgusting! Please think twice and then a third time before contemplating using this company. I’ve been trying to resolve an issue with them for two years. They don’t reply, call centres are useless, legal departments don’t exist, can’t get a response out of anyone of them. All you ever hear is they are escalating the matter. I’ve proof that I told them I was going to someone else for internet. I begged them them to sort my line out. I have various emails to prove this and yet they still pester and carry on with their threatening emails etc. Absolute disgrace of a business.

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Replies (1)
Vodacom
Vodacom's reply12 Jan 2022, 14:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team