MS
Motlatjo S
1 reviews | Active since Nov 2021
11 Nov 2021, 17:31
VODACOM NIGHTMARE
Greetings, VODACOM has been increasing my premium for the past few months. I did not upgrade my handset, which should have resulted in a decrease in my monthly premium, but to my horror, they keep increasing by +-R300 monthly. I have tried to engage the company multiple times but their consultants are not helpful. PLEASE HELP
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Replies (2)
Vodacom's replyOfficial
12 Nov 2021, 07:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Nov 2021, 07:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MS
Motlatjo S's updateReviewer Update
12 Nov 2021, 11:24When can I expect a call from the consultant, I have had multiple fruitless conversations with consultants. Can you please treat this as a matter of urgency because it involves my money!
MS
Motlatjo S's update12 Nov 2021, 11:24
Reviewer Update
When can I expect a call from the consultant, I have had multiple fruitless conversations with consultants. Can you please treat this as a matter of urgency because it involves my money!