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Moeketsi M

1 reviews | Active since Nov 2016

12 Nov 2016, 13:11

Vodacom Nightmare

<p>Please assist as I'm trapped under the walls of Vodacom. </p> <p> </p> <p>I took out a contract for a phone 2 years ago. Fast forward to 2016, the contract ended in JUNE. I therefore called them to cancel the contract and continuenot to. Instead they put in data and minutes that I have to pay for. I requested them to convert the number to pre paid but nothing to this date. </p> <p> </p> <p>Please help as no one seems to want to help at Vodacom </p>

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Replies (1)
Vodacom
Vodacom's reply13 Nov 2016, 06:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team