HD
Hlengiwe D

1 reviews | Active since May 2021

27 May 2021, 12:06

Vodacom Nightmare

I recently took out a contract with them which was a smooth process,until I realised I can't tell who's calling me,when brought to vodacom's attention I was told my caller line identity would be activated at an additional R10 a month to my contract,it felt very unfair seeing they did not disclose this when I took out my contract with them(I'm still answering 'unknown' calls as that little is alot for me given the tough economic climate every rand really does count for me)Now I'm getting calls from people alleging to be from A1 and the NCR and I can clearly hear they calling me from a public setting with such horrible background noise,now imagine these are possible ******** who have my name,my numbers and possibly my address and identity number.I DO NOT RECOMMEND TAKING A CONTRACT WITH VODACOM your information clearly won't be safe as all those calls I've received keep mentioning one name when they call "vodacom" .I'm planning on canceling my contract and never using their services again this has been a nightmare for me even worse it's my very first contract phone they've made me regret taking it out.STAY AWAY rather use a different provider,they overpriced anyway and don't disclose other hidden charges!

0
Replies (2)
Vodacom
Vodacom's reply27 May 2021, 14:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
HD
Hlengiwe D's update31 May 2021, 11:05
Reviewer Update
Regardless that's something that should be disclosed when one takes out a contract,secondly I'd appreciate it if you'd stop sharing my number with Telemarketers harassing me on your behalf!