1 reviews | Active since Aug 2016
Vodacom Nightmare!!!!
<p>i had been struggling now over a month to get vodacom to help me with a credit limit lift' that is what they called it with my 2 top up contract that phones that gets soft lock every second day.. then i have to call they will open them after a day or 2 they locked again. i had been speaking to so many consultants that say my matter had been escalated to the requisition department but still no results in solving this problem. This morning i am so fedup with vodacom cause i tried calling customer service again this morning and just a voicemail telling me that i had reach the limit of calling them i must try on the 2 of next month to contact them again..what is that? i think i must stop my debit order to get them to contact me maybe i will get attention then...they will call me regarding the account that is not paid. All i know is that vodacom is gone say bye bye to me. after being with them for so long... si discusted in them. My phones are off and what if there is an emergency?? i am paying them so much( R1490.00) for this **** service!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I had not rceived any feedback from Vodacom since this complain. i had report them to the ombudsman this morning... i fell sick at work on Monday could not phone my husband or any relatives due to my phones been locked.. i end up in hospital same night. i have all the sick notes and hospital papers to proof this. And defnite gone take this matter further with them and also closed my contracts with them.
I had not rceived any feedback from Vodacom since this complain. i had report them to the ombudsman this morning... i fell sick at work on Monday could not phone my husband or any relatives due to my phones been locked.. i end up in hospital same night. i have all the sick notes and hospital papers to proof this. And defnite gone take this matter further with them and also closed my contracts with them.
Vodacom send me an appoly email regarding my matter above on the 2 September, saying that the matter is now resolve.. my phone went on as from the 1 of September... just to be cutt off again last night the 05 September... i am now beyond frastrated with them. and demand someone to telephonically contact me, explaining this storie and get my phones working still TODAY!!!!!
Vodacom send me an appoly email regarding my matter above on the 2 September, saying that the matter is now resolve.. my phone went on as from the 1 of September... just to be cutt off again last night the 05 September... i am now beyond frastrated with them. and demand someone to telephonically contact me, explaining this storie and get my phones working still TODAY!!!!!
My matter had been solve now, hopefully for good. A consultant from Vodacom had called me yesterday and said that she can see that the credit limit had been lifted according to her... lets hope this will not happen again! Thank you Vodacom, why did i had to go to Hello Peter to get a response from you? i had been struggling with this issue for the whole of August and now my problem had been resolved.
My matter had been solve now, hopefully for good. A consultant from Vodacom had called me yesterday and said that she can see that the credit limit had been lifted according to her... lets hope this will not happen again! Thank you Vodacom, why did i had to go to Hello Peter to get a response from you? i had been struggling with this issue for the whole of August and now my problem had been resolved.