Vodacom Nightmare

Vodacom has made the past month and half a nightmare for me and I absolutely regret ever purchasing a device from them. I took my phone for repairs on the 6th of October and only received a confirmation sms on the 9th of October and then after that it was complete silence until I followed up with their repair center on the 31st of October which is when I was told that my phone had never left the store (The Glen Mall) and therefore never got to their repair center. The worst part is job card listed on the sms I received on 9th October was actually linked to a completely different device and I had no way of tracking my phone. The store manager was not able to give me a clear answer and I decided to escalate the matter to Vodacom Customer Care but I didn't receive feedback on my initial email or the follow up I sent two days later which is unfortunate as they should be the one to assist with customer complaints and concerns. I guess since they have received my money,they no longer care about customer needs.

My previous purchase experience from Vodacom was also horrible but I thought they would have improved over the years but it seems to have gotten worse. My advice is don't purchase from Vodacom if you appreciate good service and peace of mind.